Quiz: Emotion and Job Satisfaction

Quiz one Part I Multiple choices emailprotected 1. What argon the three primary determinants of mien that organisational expression focuses upon? a. profit structure, organizational complexity, product line felicity b. individuals, profit structure, and job gaiety c. individuals, groups, and job satisfaction d. groups, structure, and profit structure e. individuals, groups, and structure 2. Which of the avocation is an exercising of being an efficient comp any? a. operating at the lowest achievable cost while yielding a mettlesomeer output b. reating the highest client satisfaction ratings c. meeting the production schedule d. obtaining the highest market share e. maximize diversity at high cost 3. _____ is discretionary behavior that is non part of an employees formal job requirement, but that promotes the effective cognitive process of the organization. a. Productivity b. Motivation c. Organizational citizenship d. Organizational behavior e. Corporate dodging 4. Jan is a security partingr. Jan believes that it is key to know exactly who is in the office at any presumptuousness time.She notices that some employees do not soft touch out of the office when they fasten on lunch, which moderates it impossible to keep track of who is really in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral portion of Jans position to the employees who did not sign out of the office? a. Jan believes that it is key that she know exactly who is in the office at any go throughn time. b. Jan notices that some employees do not sign out of the office when they take lunch. . Jan finds it impossible to keep track of who is actually in the office. d. Jan becomes frustrated with those employees who do not sign out of the office. e. Jan notes which employees leave the office without signing out, and reports them to their supervisors. 5. The public opini on that violence is wrong is an evaluative statement. Such an opinion constitutes the _____ component of an attitude. a. cognitive b. emotional c. reflective d. behavioral e. reactive 6. Festinger argued that cognitive illegitimate enterprise is _____. a. unconditional b. confounding c. physically painful . exhausting e. unpleasant 7. The pursuit are possible actions that an individual may take if they behave in a manner that is inconsistent with an attitude that they hold I change the behavior II change the attitude III rationalize the behavior IV ignore the inconstancy Which of these actions are the well-nigh likely to be interpreted? a. Either I, or II b. Either III or IV c. One of I, II or III d. One of I, III or IV e. One of II, III or IV 8. Which of the following is not a moderating variable of the A-B relationship? a. direct experience b. conformity c.Correspondence to behavior d. accessibility e. importance 9. The attitude-behavior relationship is likely to be untold stronger if the attitude_____. a. refers to something that the individual has direct personal experience with b. must be defended against the attitudes of gild at large c. is perceived to be of little importance d. is link to organizational structure e. is not regularly discussed and examined 10. Job satisfaction is take up described as _____. a. a result b. a value c. an attitude d. causing high performance e. a valued discipline bring also Quiz Week 411.The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is _____. a. job satisfaction b. job involvement c. job stability d. organizational commitment e. social embeddedness 12. Which of the following statements would have been roughly likely make by an employee with a high degree of job involvement? a. My skills make me exceptionally valuable to the company. b. Im a harder worker than intimately of my colleagues, even to the degree I am carrying some of the lazier ones. c. It felt gigantic to get promoted I guess the guys upstairs really did appreciate the way I had been running things. d. I love my job. It is engaging, pays well, and is low pressure, enough that I dont have to be al ways worrying roughly it in my time off. e. I enjoy working with my hands, so ofttimes so that on the days when my job requires me to actually physically develop something time flies by without me even noticing it. 13. Attending union meetings as a response to dissatisfaction would be what type of response? a. exit b. function c. loyalty d. eglect e. reification 14. Compared to people who have a negative hollow self- valuation, people who have a imperious core self evaluation ________. a. are less(prenominal)(prenominal) satisfied with their jobs b. see their work as less challenging c. see their work as less fulfilling d. are less likely to gravitate toward challenging jobs e. are less likely to give up when confronting difficulties 15. Which of the following statements is not true? a. Satisfied employees increase customer satisfaction and loyalty. b. Dissatisfied customers can increase an employees job dissatisfaction. c.In portion organizations, customer retention and defection are highly dependent on how front-line employees deal with customers. d. Satisfied employees are likely to be more productive. e. The most effective way to improve job satisfaction is a bring forth in pay. 16. Which of the following statements is true? a. disc everywhere is a type of emotion. b. Affect is a type of mood. c. Affect can be experienced as a mood or an emotion. d. Affect is the result of conscious fantasy and action. e. Affect is the result of a mood or an emotion. 17. Which of the following is not one of the six universal emotions, as agreed upon by most contemporary researchers? . anger b. fear c. hate d. sadness e. happiness 18. Ben is rattling prone to experiencing emotions in a much stro nger manner than most other people. Things that wouldnt provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of which of the following? a. introversion b. negative affect c. extraversion d. positive affect e. affect intensity 19. If an employee expresses organizationally desired emotions during interpersonal transactions, which of the following is being expressed? a. motional labor b. negative synergy c. dissonance d. emotional intelligence e. deviance 20. Julie smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer. What is the likely result of the variety among the emotion Julie displays and the emotions she is actually experiencing? a. felt emotions b. emotional dissonance c. conditional emotional response d. emotional distance e. emotional exposure 21. What do you call the practice of modifying ones true inner feelings groun d on display rules? a. surface acting b. deep acting c. motional subterfuge d. affective camouflage e. repressed affection 22. For jobs that are cognitively demanding, increase emotional demands lead to _____ pay. For jobs that are not cognitively demanding, increasing emotional demands lead to _____ pay. a. high higher b. lower lower c. higher lower d. lower higher e. There is no relationship between pay and emotional demands. 23. What is the name of the system that has demonstrated that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction? . psychoanalytic theory b. the actor/observer bias c. the theory of aforethought(ip) behavior d. cognitive dissonance theory e. affective events theory 24. Tests of affective events theory have not shown which of the following to be true? a. some(prenominal) current and past emotions influence job satisfaction at any given time. b. An emotional episode cont ains elements of both emotions and mood cycles. c. Moods and emotions fluctuate over time so their effect on performance also fluctuates. d. verifying emotions have a strong positive influence on job performance. . Emotion-driven behaviors are typically unequal in duration and of high variability. 25. Which of the following is a persons ability to be self-aware, detect emotions in others, and manage emotional cues and information? a. emotional intelligence b. affective events theory c. emotional external constraints d. affective emotions e. cognition Part II short answers 12. emailprotected 1What is the difference between felt emotions and displayed emotions? 2. List and explain the four ways employees can express job dissatisfaction.